Terms of Sale

PatchOwl subscriptions are sold by Link, part of Stripe, as our reseller and the merchant of record. Link processes your payment, collects and pays any sales tax, VAT or GST, and sends your receipts. Charges appear on your statement starting with PATCHOWL. Link’s own buyer terms also apply to your purchase and are shown at checkout.

A PatchOwl subscription costs $9 a month or $84 a year, in US dollars, plus any tax that applies where you live. Checkout shows the full amount, tax included, before you pay. If we change the price, we’ll tell you by email before your next renewal at the new price, and you can cancel before then.

A free trial costs nothing and ends without a charge unless you subscribe. If you subscribe or add a card during a trial, the first charge is on the day the trial ends, shown at checkout. If the trial has less than two days left, you may be charged straight away.

Promotional codes give the discount shown at checkout, for the period shown there. One code can be used per checkout. Codes have no cash value, can’t be exchanged, and may have an expiry date or a limited number of uses.

When a discount or free period from a code ends, your subscription renews at the regular price. If there’s no card on file by then, PatchOwl becomes read-only until you add one.

Your subscription renews automatically at the end of each month or year, and the card on file is charged for the next period, until you cancel. You can see your next renewal date in your account.

You can switch plans from your account. Moving from monthly to yearly takes effect straight away: your first year starts that day, and you pay the yearly price less a credit for the unused part of your month. Moving from yearly to monthly takes effect at the end of your paid year. Switching during a free trial keeps the trial.

You can cancel anytime from your account (“Manage subscription” in PatchOwl’s account menu). You keep PatchOwl until the end of the period you’ve already paid for, and you won’t be charged again.

Payments aren’t refunded, except in these cases:

• A yearly charge, the first one or a renewal, is refunded in full if you ask within 14 days of the charge. Your subscription then ends.
• Where the law where you live gives you a right to a refund.

To ask for a refund, or if something looks wrong with a charge, email us at info@patchowl.com and we’ll sort it out with you. As the seller, Link may also refund a purchase under its own buyer policy.

If a renewal payment fails, Link will try again over the following days and email you. If the payment can’t be collected, your subscription ends.

Without an active trial, subscription or free access, PatchOwl runs read-only: you can still open and view your projects, but not edit them or create new ones. If your access ends while you’re working, you can still save the project you have open. Subscribe anytime to pick up where you left off.

The desktop app checks your subscription when it’s online, and keeps working offline for up to 25 days after its last check.

We may update these terms. If a change affects your subscription, we’ll tell you by email before it applies to you.

These terms are governed by the same law, and disputes are handled by the same courts, as set out in the End User License Agreement (section 11, Governing Law & Venue).

Questions about billing or these terms? Email info@patchowl.com.